Licensed - Customs Brokerage Manager

New York City, NY
Full Time
Laufer Group International
Manager/Supervisor

Company

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers​ break away from yesterday's business model to succeed in today's world.

Responsibilities

  • Oversee and maintain all aspects of the Customs Brokerage Department
  • Work with peers, Branch Manager and Corporate to ensure all KPI’s are met at both the Department and FTE levels
  • Manage import compliance audit program in the Branch and implement department policies, controls, and procedures to assure compliance
  • Conduct audits and assess import compliance and foreign trade zone operations with US Customs laws and regulations
  • Stay abreast of current import CHB/CBP and other government agency regulations to ensure compliance
  • Interface with government agencies and maintains positive relationships 
  • Maintain customer bond and power of attorney records
  • Perform post entry work required to correct errors prior to filing
  • Create draft for a binding ruling requested on a client’s commodity; prepare written submission on behalf of clients 
  • Train and develop staff by providing interpretation and guidance of CBP and other government agency regulations and ensure compliance with US specific importing regulations, monitor productivity and audit accuracy and timeliness of entries 
  • Facilitate new business acquisition and account development related to full range of customs services
  • Provide pricing and solutions to clients and salespeople
  • Participate in sales and client meetings  
  • Ensure maximum client satisfaction through interaction with clients and other company business units
  • Assure seamless new customer onboarding set up and process
  • Plan and establish customized logistics programs for new customers as needed
  • Conduct Customs Compliance audit
  • Daily responsibilities including but not limited to: Statements, Bonds, Penalties, New IOR/Consignee/Customer/Vendor profile creation, CBP employee updates, ACH management, tracking Arrival Notices/Invoicing/Entries/Reconciliation

People Responsibilities

  • Allocate workloads within team to ensure smooth operations during peak activity
  • Coach, mentor and educate colleagues 
  • Deliver training and onboarding for new hires per the company requirement standards 
  • Periodically communicate department goals and expectations with team to ensure buy-in and accountability 

Qualifications

  • Must have a valid U.S. Customs Brokerage License. Customs Compliance Specialist (CCS) certification preferred
  • Five or more years of related experience in global logistics, entry writing, import/export compliance, commodity controls, regulatory, and security initiatives 
  • Proven experience in a supervisory/management position 
  • Strong problem solving and analytical skills; general mathematical skills 
  • Familiarity with international shipping and receiving processes 
  • Understanding of Tariff and Product Classification 
  • Working knowledge of shipping systems and automated tools 
  • Ability to follow oral and written communication 
  • Prior experience in brokerage, freight forwarding, foreign distribution, and compliance 
  • Experience in control of documents and material tracking 
  • Must be PC literate and possess good organizational and communication skills 
  • Excellent time management skills and the ability to organize his/her own team effectively and efficiently
  • Able to motivate and direct staff and identify the best people for the job
  • Able to lead a team and be sensitive to the needs of others
  • Good written communications skills are also very important
  • Critical thinking skills and problem-solving techniques
  • A degree in business, supply chain management, finance, or geography is seen as an advantage

Benefits

  • Medical, Dental, and Vision Benefits with company cost-sharing
  • Health Savings Account medical benefit option with a company contribution to the health savings account
  • No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
  • Medical and Dependent Care Flexible Spending Accounts
  • No cost Short-term disability, Long-term disability, Life, and AD&D insurance
  • 401(k) Retirement Plan with a generous company match
  • Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
  • No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
  • Employee Recognition Program
  • Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
  • Commuter Benefits for employees travelling to and from the NYC office

Salary range: $70,000 - $90,000, depending on experience. 

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